Magento incoming mail (replies) going to wrong email SMTP issue? -

Magento incoming mail (replies) going to wrong email SMTP issue? -

i have client keeps getting client service reply emails in mail service box when should going client service email. i've searched everywhere record of email , nowhere. guessing because client service emails of different domain replies getting marked spam , beingness sent server admin business relationship instead. have downloaded extension: http://www.magentocommerce.com/magento-connect/aschroder/extension/1865/aschroder.com-smtp-pro. different domain email smtp? advice appreciated.

we had problem few of our recipients well.

mainly comcast users , century link name few. problem is, sending (for example) www-data@thisdomain (this machines domain name ie. www-data@webserver01) -- in header, regardless of in from field. actual domain in field customer_service@yourstoredomain.com. need 1 of 2 things.

if host magento install on own operating scheme , have command of it, you'll need alter machines hostname match of web domain name. ie yourwebsite.com.

if isn't option, need utilize magento plugin 1 mentioned, , have log in via smtp email service provider (we utilize office365) , send email "real" email address have created.

the reason fails due spf record on providers (ie comcast centurylink) not allowing emails domain other specified in header. prevent spam etc customers. companies these block or, in cases, redirect email user @ originating from domain.

if @ possible, easiest route going to seek alter domain in header of email. manage own operating scheme have command on this. if not, seek see if hosting provider provide access "jailed" area can alter said settings. smtp route no fun ...

magento smtp